elleyy.com Return and Exchange Policy
Welcome to shop at elleyy.com! To ensure your shopping experience, we promise to provide free return and exchange service within 30 days. Please read the following policy carefully. If you have any questions, you can contact our 24-hour online customer service at any time through service@elleyy.com.
I. Return conditions
Time requirements: You can apply for a return within 30 days from the date you sign for the goods.
Product status: The goods must be kept intact, unused, undamaged, with accessories, gifts, original packaging and labels complete.
Voucher requirements: Please keep the order information, invoice (if any) and other shopping vouchers for smooth return.
II. Return process
Submit an application: Log in to your elleyy.com account, initiate a return application in "Order Details", or send an email to service@elleyy.com to explain your return needs.
Review and confirmation: We will review the application within 1 working day after receiving it, and send you the return address and instructions after approval.
Returning the goods: Please use express delivery to send the goods to the return address: Room I-14-01, Dagongfang Shared International Innovation Center, Building 9, Xuelang Town, No. 99 Qingshu Road, Wuxi Economic Development Zone.
Refund processing: After the goods are signed and verified, we will complete the refund within 3-5 working days, and the original payment path will be returned.
III. Exchange instructions
If you need to change the color, model, etc. of the product, you can apply for a replacement within 30 days. The process is similar to the return. After the review is passed, we will re-ship you as soon as possible after receiving the returned goods and confirming that they are correct.
IV. Notes
The following situations are not applicable to returns and exchanges:
Customized electronic products (such as headphones, USB flash drives, etc.) that affect secondary sales after unpacking;
Special products that have been activated or used and affect the integrity of the goods;
Goods damaged due to improper personal use.
If there is a quality problem with the product, please contact customer service within 7 days after signing, and we will give priority to handling it for you.
The store's free shipping policy only applies to the delivery of purchased goods. The return shipping fee incurred due to non-quality issues must be borne by you.
V. Contact information
If you have any questions about returns and exchanges, please feel free to contact:
Email: service@elleyy.com
Online customer service: Log in to elleyy.com and click the customer service icon on the page to serve you 24 hours a day.
Wuxi Aisile Motorcycle Technology Co., Ltd. will always take customer satisfaction as its purpose and wholeheartedly provide you with convenient and efficient return and exchange services!
