elleyy.com Information Protection Policy
Welcome to the elleyy.com independent website operated by Wuxi Aisile Motorcycle Technology Co., Ltd. (hereinafter referred to as "we")! We are fully aware of the importance of personal information to you and are committed to strictly protecting your privacy and security. This policy will detail how we collect, use, store and protect your personal information, as well as the relevant rights you enjoy. Please read this policy carefully. If you have any questions, please contact us at service@elleyy.com.
I. Information Collection
Registration and shopping information: When you register an account and place an order, we will collect your name, email address, contact information, delivery address, payment information and other necessary information to complete the transaction and provide after-sales service.
Device and usage information: During your visit to the website, we may collect information such as device model, operating system, IP address, browsing history, etc., which is used to optimize website performance, analyze user behavior and prevent security risks.
Other information: When you actively contact us, we will record the content of the communication; in addition, we may collect other relevant information as required by law or with your consent.
II. Information Use
Core business needs: used to process orders, provide products and services, send order status notifications and customer support.
Personalized experience: based on your browsing and shopping habits, provide you with personalized recommendations and promotional information.
Security and Compliance: Ensure website security, prevent fraud, infringement and other behaviors, and cooperate with laws, regulations and regulatory requirements.
III. Information Storage and Protection
Storage period: We will only retain your personal information for the shortest period required to achieve the purpose, unless otherwise provided by laws and regulations.
Security measures: Use encryption technology, access control, regular security audits and other measures to protect your information. If an information security incident occurs, we will notify you in a timely manner and take remedial measures.
IV. Information Sharing
We will not sell your personal information to third parties, and will only share it when necessary:
Service providers: share necessary information with partners who assist us in conducting business (such as logistics and payment institutions).
Legal requirements: provide information as required by laws, regulations, judicial authorities or administrative authorities.
V. Your Rights
Access and Correction: You have the right to access, correct or supplement your personal information, which can be done through the website account settings or by contacting service@elleyy.com.
Deletion and Withdrawal: When eligible, you can request to delete personal information and withdraw consent authorization, and we will handle it within the specified time.
Complaints and Feedback: If you have any comments or suggestions on information protection, please feel free to contact us at service@elleyy.com.
VI. Policy Updates
We may update this policy based on business development or changes in laws and regulations, and the updated content will be notified to you through website announcements or emails. If you continue to use our services, you will be deemed to have accepted the updated policy.
Wuxi Aisile Motorcycle Technology Co., Ltd. Company Address: Room I-14-01, Dagongfang Shared International Innovation Center, Building 9, Xuelang Town, No. 99 Qingshu Road, Wuxi Economic Development Zone Contact: service@elleyy.com
